Referrals and bookings
During the pandemic we will be changing the way we work to help keep you and society safe. All our appointments will be by telephone or video conferencing. We promise to try to make this as easy as possible for you and if you need help with technical set-up we will provide this.
Our office in St John’s Health Centre will be closed and we will no longer be operating out of GPs’ surgeries.
We know that you will understand why we have taken this decision which will enable us to continue to provide you with safe and effective help.
Our landline (020 8548 5550) will still be answered- it will divert to a member of the reception team. This diversion may take a little longer than usual. As an alternative you may try one of the following numbers-
07789 500 209
07769 556 901
07769 553 761
07769 519 772
07769 552 219
For referrals, appointments bookings and general enquiries, please contact us on one of the numbers above Monday to Thursday from 8:15am to 8:00pm, and Friday from 8:15am to 5:30pm.
If you need to speak with someone urgently outside of these hours please refer to our urgent help contact list.
NHS Richmond Wellbeing Service
First Floor St Johns Health Centre
Oak Lane Twickenham TW1 3PA
Telephone: 020 8548 5550
At the Richmond Wellbeing Service, our philosophy is to help people get the psychological services they need quickly and easily, without having to jump through any unnecessary hoops, so we have a very simple set of rules for who we can help.
Am I eligible?
Yes, if you are 18 years+ and either live in Richmond or have a Richmond-based GP or family doctor. If you don’t live in our area, or your GP doesn’t have a surgery in Richmond, there may be a service like ours in your area.
How to arrange an appointment?
The easiest way to arrange an appointment is to self-refer via our online self-referral form. Or you can call us on 020 8548 5550 or alternatively visit your GP.
Once we have received your referral you will speak to our administration team who will take further details and will then book you in for your first appointment there and then.
We will try to speak to you as soon as possible, to get you the help you need quickly, at a time and in a way that suits you. This is a new way of working in the NHS which:
- is flexible to suit you
- can be outside 9-5 office hours
- allows the use of text and email if you prefer
We value and encourage all feedback. It helps us to ensure that we are providing a responsive service and to change things which are not helpful. So, let us know how we did, what you valued and what we could do better.
If you are unhappy about the service, please ask to speak to the manager of the service in the first instance. They will be able to listen to your concerns, and hopefully find a way forward to resolve the issue.
If you want to make a formal complaint, please contact ELFT Complaints team. Their details are here.