Your mental health wellbeing relies on more than just traditional healthcare services. Relationships with others, physical activity, learning and employment can all contribute to a healthy and fulfilling life. For information on a range of local services please click on the links below:

Abuse and domestic violence

Child Protection Team: Richmond Social Services
If you or a child is in immediate danger, you should always phone 999.
If you have concerns about a child, contact the Child Protection specialist team on the numbers below.

Address:
42 York Street
Twickenham
Middlesex
TW1 3BW

Tel: 020 8891 7969
Out of hours: 0208 744 2442
Website: www.richmond.gov.uk

Richmond: One Stop Shop
The One Stop Shop is a weekly drop-in for anyone who has experienced domestic abuse in Richmond upon Thames. It is run by Refuge with funding from the Community Safety Partnership.

Address:
St John the Divine Church Hall
Kew Road
Richmond
TW9 2NA

Tel: 020 8943 8188
Website: www.richmond.gov.uk
Opening times: Every Thursdays from 10am to 1pm

Richmond Council Domestic Abuse and Hate Crime
Address:
Domestic Abuse and Hate Crime Coordinator
Community Safety Partnership
3rd Floor,
44 York Street
Twickenham.
TW1 3BZ

Tel: 020 8831 6198
Website: www.richmond.gov.uk/domestic_abuse

Women’s Aid and Refuge
Run in partnership between women’s aid and refuge. It is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The helpline can give support, help and information over the telephone, wherever the caller might be in the country. The helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English and a service for callers who are deaf or hard of hearing are available.

Freephone 24 hr National domestic violence helpline:
Tel: 0808 2000 247
Website: www.womensaid.org.uk
Email: helpline@womensaid.org.uk
Please note we can not respond to emails by telephone as safety may be compromised.
If you wish to speak to somebody please call the number above.

Rape Crisis England and Wales
Rape crisis is a feminist organisation that exists to promote the needs of women and girls who have experienced sexual violence, to improve services to them and to work towards the elimination of sexual violence.

Rape crisis acknowledges all forms of sexual violence, including but not restricted to: rape, sexual assault, childhood sexual abuse, sexual harassment, rape within marriage/relationship, forced marriage, so-called honour-based violence , female genital mutilation, trafficking, sexual exploitation, grooming and ritual abuse, irrespective of whether the violence is from known or unknown perpetrator(s).

Rape crisis England and wales all women and girls to be free from the fear and experience of sexual violence.

Freephone helpline: 0808 8029999
Website: www.rapecrisis.org.uk
Email: support@cambridgerapecrisis.co.uk
Opening times: Everyday from 12pm to 2.30pm – 7pm to 9.30pm

Support for Men who are experiencing domestic abuse
The Men’s Advice Line is a confidential helpline for any man experiencing domestic violence and abuse from a partner (or ex-partner). It is run by a team of skilled professionals offering practical advice, information and emotional support to male victims of domestic violence, as well as to concerned friends and family and frontline workers.

Their focus is to increase the safety of men experiencing domestic violence (and the safety of their children) and help them reduce the risk.
Freephone helpline: 0808 801 0327
Website: www.mensadviceline.org.uk
Opening times: Monday to Friday 9am to 5pm

Advocacy and legal service

POhWER: Richmond upon Thames
Free confidential and independent advocacy services to help people make choices about their lives, to understand their rights, to be treated as equals and be heard.
Tel: 0300 456 2370
Website: www.pohwer.net
Email: pohwer@pohwer.net

Richmond Citizens Advice Bureau (CAB)
The Citizens Advice Bureau service is an independent, free, confidential and impartial service which provides advice to everybody regardless of race, gender, disability or sexuality. Provide advice and support on Housing, Benefits, Employment, Debt, Consumer and other issues.
Tel: 020 8712 7800 (New clients)
Website: www.rcabs.org/get-advice
Opening times: Monday, Wednesday, Thursday and Friday – 10am to12.30pm Tuesday evenings – 5.30pm to 7.30pm.
Please refer to the website for further information

Ruils
Ruils is a local charity supporting individuals irrespective of age, health condition, impairment or capacity to live at home and in their community. Ruils provides services such as advice and advocacy, befriending, financial advice, training and recruitment, work support forum and volunteering.

Address:
Ruils – Disability Action and Advice Centre (DAAC)
4 Waldegrave Road (A309)
Teddington
TW11 8HT
Tel: 020 8831 6083
Website: www.ruils.co.uk
E-mail: info@ruils.co.uk

Ethnic Minorities Advocacy Group (EMAG)
EMAG, the Ethnic Minorities Advocacy Group, is an independent voluntary organisation working for equality and fairness in the Black and Ethnic Minority communities living and working in the London Borough of Richmond upon Thames.

Address:
111a Kneller Road
Whilton
Twickenham
TW2 7DT
Tel: 020 8893 9000
Website: www.emaguk.org
Email: info@emaguk.org

Bereavement service

Cruse Bereavement Care
Cruse Bereavement Care offer bereavement support, advice and information to children, young people and adults living in the borough of Richmond upon Thames. It is a free and confidential service provided by trained volunteers. Support is available either individually or in a small group.

24 hour answerphone – Richmond area: 07495 777 401
National Helpline: 0808 808 1677
Website: https://www.cruse.org.uk/get-help/local-services/south-east/richmond-upon-thames
Email: referrals@cruserichmonduponthames.org.uk
Postal address (only):
Cruse Richmond upon Thames Area
141 Kingsway
Mortlake
London SW14 7HN

Bereavement Advice Centre
The Bereavement Advice Centre provides practical support and advice to people residing in the UK on what they need to do after a death.
Helpline: 9am and 5pm, Monday to Friday except bank holidays.
Answer-machine and other times: 0800 634 9494
Website: www.bereavementadvice.org
Email: info@bereavementadvice.org

Disability services

MeToo & Co
MeToo & Co is a parent-led charity covering the Borough of Richmond-upon-Thames and surrounding areas, which aims to help children and young people with additional needs and their families. The additional needs of the children include autistic spectrum disorder, Down’s syndrome, hearing or visual impairment, cerebral palsy, developmental delay and rare or undiagnosed syndromes. They offer opportunities for the children and their siblings to play and develop, and provide information and support for their families and carers.

Address:
The Crossway Centre
306 Richmond Road
Twickenham TW1 2PD
Tel: 07946 64603
Website: www.metooandco.org.uk
Email: info@metooandco.org.uk

Richmond Aid
Richmond AID is a charity run by and for disabled people in the London Borough of Richmond upon Thames and surrounding areas. Richmond Aid provides and supports disabled people, families, carers and professionals.

Address:
Disability Action and Advice Centre (DAAC)
4 Waldegrave Road (A309)
Teddington
TW11 8HT

Tel: 020 8831 6080
Website: www.richmondaid.org.uk
Email: info@richmond.org.uk

Ruils: Disability Action and Advice Centre (DAAC)
Ruils is a local charity supporting individuals irrespective of age, health condition, impairment or capacity to live at home and in their community. Ruils provides services such as advice and advocacy, befriending, financial advice, training and recruitment, work support forum and volunteering.

Address:
Ruils Disability Action and Advice Centre (DAAC)
4 Waldegrave Road (A309)
Teddington
TW11 8HT

Tel: 020 8831 6083
Website: www.ruils.co.uk
E-mail: info@ruils.co.uk

Drugs, alcohol and substance misuse

Addiction Support and Care Agency (ASCA) – Richmond
ASCA supports individuals, families and the community to overcome alcohol and drug misuse through both prevention and treatment. ASCA offers a range of interventions including counselling, group work and holistic therapies in our two sites at Richmond and Kingston. ASCA employs qualified and experienced staff to work with clients who are concerned about their alcohol and drug use, who want to cut down or stop drinking or who are concerned about someone else’s drinking or drug use. ASCA also support any underlying issues, for example, depression, bereavement, anxiety, self-esteem and relationship difficulties.

Address:
233 Lower Mortlake Road
Richmond
Surrey
TW9 2LL

Tel: 0208 940 1160
Website: www.addictionsupport.co.uk
Email: info@addictionsupport.co.uk
Opening times: Tuesday – 10am to 7pm, Wednesday – 10am to 8pm, Thursday – 10am to 4pm

CRI DAIS (Drugs, Alcohol, Interventions support)
DAIS (Drugs, Alcohol, Intervention and Support) is an confidential service, open for all Richmond residents who may be experiencing difficulties with any drugs or alcohol. DAIS also welcome and support friends and family of drug and alcohol users who may be affected by their substance misuse. You can speak with an experienced drugs/ alcohol worker to offer information, advice and support.

Address:
Unit 2
ILEX House
94 Holly Road
Twickenham
TW1 4HF

Tel:0208 891 0161
Website: www.cri.org.uk
Opening times: Monday 9am to 5pm, drop-in for DAIS 2pm to 7.30pm, and Tuesday to Friday 9am to 5pm, drop-in for DAIS 2pm – 4.30pm
Cost: Free

FRANK
FRANK is a national helpline offering advice and information about drugs and they are able to act as a referral service. Open 24 hours, 7 days per week. The service is for users and for concerned others of any age.

24 Hour Helpline: 0800 77 66 00
Text Service: Text 82111
Website: www.talktofrank.com
Email: frank@talktofrank.com
Opening times: 24 hours 7 days per week
Costs: Free

KCA counselling
Providing a menu of choices for service users, KCA’s adult substance misuse services support people aged eighteen and over into recovery by tackling both treatment needs and wider social reintegration issues including housing, employment and education. Services offered include: one to one therapy, couple therapy, family therapy and group therapy.

Address:
12 King Street
Richmond
Surrey
TW9 1ND

Tel: 0208 948 7259
Website: www.kca.org.uk
Email: Richmond@kca.org.uk
Opening times: Monday and Tuesday – 9am to 8pm, Wednesday to Friday – 9am to 5pm
Costs: Free

Healthy living

Richmond Health Walks
The Richmond Health Walks are one of a range of free healthy lifestyles services on offer for local residents as part the Richmond Lifestyles Service, commissioned by the London Borough of Richmond upon Thames.

The walks are free for all to join. There is no need to pre-register, just turn up at the starting point fifteen minutes before the start time and introduce yourself to the walk leader. No special equipment needed – just wear sturdy, comfortable footwear.

Website: https://www.walkingforhealth.org.uk/walkfinder/london/richmond-health-walks

Housing and homelessness support

SPEAR
SPEAR is a charity working with homeless people in and around Richmond and Merton. Since 1987, we have offered services to thousands of homeless and vulnerable people, successfully transforming lives and supporting many of our service users to the point that they have achieved total independence.

SPEAR is not just about homelessness and housing – our aim is to support clients to live independently, reach their aspirations and live a fulfilling life.

Outreach Team Telephone, 9:30 to 5:00 Mon to Fri: 020 8404 1481
Website: www.spearlondon.org

Older peoples services

Age UK Richmond upon Thames
Age UK Richmond upon Thames is an independent charity which works across the borough to improve the quality of life for older people and to enhance their status and influence. Age UK Richmond offers a wide range of services including a Telephone Helpline, Handyperson Service and social centres in Barnes, Twickenham and Whitton.

Address:
Head Office
Suite 301, 3rd Floor
Parkway House
Sheen Lane
East Sheen
London SW14 8LS
Tel: 0845 601 1149

Advice Helpline: 0845 600 1090
Website: www.ageuk.org.uk
Email: info@ageukrichmond.org.uk

Elleray Hall Social Club
Elleray Hall Social Club are based in the heart of Teddington where the over sixties come to meet and chat with friends over tea or coffee and enjoy a good home cooked lunch. The club offer a range of activities, entertainment and outings, raffle, musical entertainment, hairdressing salon and health and beauty treatment room. Saturday club held every first Saturday of the month, except January and August. Transport available within a certain catchment area.

Address:
Elleray Hall
Elleray Road
Teddington
Middlesex
TW11 OHG

Tel: 020 8977 0549
Website: www.ellerayhall.org
Email: info@ellerayhall.org
Opening times: Monday to Friday – 9.30am to 4pm, 1st Saturday of the month – 9.30am to 4pm
Cost: £25 per year for membership; day membership for £1

Racism, harassment, bullying and crime

Victim Support
Victim Support is an independent charity, here to help anyone affected by crimes, who are not only victims and witnesses, but their friends, family and any other people involved. You can contact Victim Support whether or not you reported the crime to the police. You can receive support without the involvement of the criminal justice system if you wish to do so, and Victim Support won’t contact them about you unless we feel someone is at risk. Here just to support you.

Tel: 0845 303 0900
Website: www.victimsupport.org.uk

Childline
ChildLine provides help to children and young people residing in the UK. You can contact ChildLine to talk about anything – no problem is too big or too small. Problems include family relationships, friendships, homelessness and running away, bullying, cyber bullying, racism, peer pressure, school, physical, sexual and emotional abuse, self-harm, eating problems, sex, sexual health, sexual orientation, transgender identity, mental health, disability, online and mobile safety, crime and the law, anxiety, depression and loneliness.

Tel: 0800 1111
Website: www.childline.org.uk

Relationships, conflict resolution and mediation

Relate
Relate are the UK’s largest provider of relationship support and every year help over a million people of all ages, backgrounds and sexual orientations to strengthen their relationships.

Telephone: 0300 100 1234
Website: www.relate.org.uk

Self harm

Women’s Self Injury Helpline
An independent, confidential and anonymous service. The helpline is run by women for women and will support anyone who identifies as a woman who wants to talk about self-harm and/or self-injury.

Helpline: 0808 800 8088
Website: www.selfinjurysupport.org.uk

Service Users’ Network (S.U.N.) Project
The S.U.N. aims to reduce common experiences of isolation, being overwhelmed by feelings and problems, or feeling stuck in a pattern of behaviour. It has been designed for service users and in consultation with them. The S.U.N. is for people who have longstanding emotional and behavioural problems (personality disorder), and may feel they do not get adequate support from mainstream services. The S.U.N. offer an opportunity for you to meet others who may have had similar problems. They help you get information about and access support from services such as housing, benefits and employment. As a member you will be able to give and receive support from other members, learn new skills and find better ways to cope with experiences. You will be able to get health education and information about other types of therapies and will be part of a supportive community network.

Address:
S.U.N. Project
Team Office
The S.U.N. Building 3
Springfield University Hospital
61 Glenburnie Road
London SW17 7DJ

Tel: 020 3513 5558

Sexuality and LGBT

Broken Rainbow UK
Broken Rainbow is a Domestic Violence charity service which provides confidential support to all members of the LGBT (Lesbian, Gay, Bisexual and Transgender) communities, their family, friends, and agencies supporting them. Broken Rainbow Helpline provide confidential information, advice and support, help you create your safety plan, explore options around housing, legal advice, counselling and local support groups, tell you about your local LGBT friendly services and discuss the possibility of reporting to the Police.

Free Helpline: 0800 999 5428
Website: www.brokenrainbow.org.uk
Email: help@brokenrainbow.org.uk
Opening times: Monday and Thursday – 10am to 8pm. Tuesday and Wednesday – 10am to 5pm.

Carers, social and community groups

Richmond Carers Centre
Richmond Carers Centre is a local Charity supporting unpaid adult and young carers living in or caring for someone living in the London Borough of Richmond upon Thames. Richmond Carers Centre offers free, confidential advice and support.

Address:
Richmond Carers Centre
5 Briar Road
Twickenham
Middlesex
TW2 6RB

Tel: 020 8867 2380
Website: www.richmondcarers.org
Email: info@richmondcarers.org

Carers Hub Service Richmond upon Thames
The Carers Hub Service is led by Richmond Carers Centre which is a charity based organisation providing support for carers living in the London Borough of Richmond upon Thames.

The Carers Hub is a group of 9 local charities working together to provide services to unpaid carers in the borough. Led by Richmond Carers Centre, services include:

  • Information and advice
  • Emotional support
  • Financial and debt advice
  • Short breaks and leisure programmes
  • Training and workshops for carers
  • Opportunities for carer engagement
  • Carers awareness training for professionals

Please visit the website www.richmondchs.org for provider contact details.

Address:
Richmond Carers Centre
5 Briar Road
Twickenham
Middlesex
TW2 6RB

Tel: 020 8867 2380
Website: www.richmondchs.org

Richmond upon Thames: Council for Voluntary Service (CVS)
Richmond CVS is open to charitable, voluntary and community group which provides support, advice and training in relation to all aspects of charity, community and voluntary activity in the London Borough of Richmond upon Thames. Richmond CVS is the infrastructure support body for the hundreds of organisations that make up the voluntary and community sector in our Borough.

Address:
Richmond Council for Voluntary Service
Citibase
20 Mortlake High Street
Mortlake
Surrey
SW14 8JN

Tel: 020 3178 8785
Website: www.richmondcvs.org.uk
Email: action@richmondcvs.org.uk

MeToo & Co
MeToo & Co is a parent-led charity covering the Borough of Richmond-upon-Thames and surrounding areas, which aims to help children and young people with additional needs and their families. The additional needs of the children include autistic spectrum disorder, Down’s syndrome, hearing or visual impairment, cerebral palsy, developmental delay and rare or undiagnosed syndromes. They offer opportunities for the children and their siblings to play and develop, and provide information and support for their families and carers.

Address:
MeToo & Co
The Crossway Centre
306 Richmond Road
Twickenham TW1 2PD
Tel: 07946 646033

Website: www.metooandco.org.uk
Email: info@metooandco.org.uk

Carers in Mind
Carers in Mind is a specialist service for families and friends supporting someone with a severe mental health problem. They provide a range of support services including support groups, social activities, complementary therapies and one-to-one advice and guidance. They also provide information and training to assist carers to be more effective and feel more confident in their role.

Address:
Richmond Borough Mind
Richmond Community Healthcare Hamlet
Kew Foot Road
Richmond
TW9 2TE

Tel: 020 8940 7384

Service Users’ Network (S.U.N.) Project
The S.U.N. aims to reduce common experiences of isolation, being overwhelmed by feelings and problems, or feeling stuck in a pattern of behaviour. It has been designed for service users and in consultation with them. The S.U.N. is for people who have longstanding emotional and behavioural problems (personality disorder), and may feel they do not get adequate support from mainstream services. The S.U.N. offer an opportunity for you to meet others who may have had similar problems. They help you get information about and access support from services such as housing, benefits and employment. As a member you will be able to give and receive support from other members, learn new skills and find better ways to cope with experiences. You will be able to get health education and information about other types of therapies and be part of a supportive community network.

Address:
S.U.N. Project
Team Office
The S.U.N. Building 3
Springfield University Hospital
61 Glenburnie Road
London SW17 7DJ

Tel: 020 3513 5558

Talking therapies and counselling

Samaritans
24 hour national telephone helpline offers emotional support for anyone in crisis. Offers a listening and befriending service to people who are isolated, feel in despair or who are suicidal. Callers are put through without delay to their nearest unengaged branch. Call is charged at the local rate. Luton Branch opens daily for drop in visits. Phone any time or call in during vesting hours.

Tel: 0845 790 9090 – 24 hour helpline
Opening times: 10am to 10pm everyday for visits

Richmond Borough Mind
Richmond Borough Mind is rooted in the local community and exists to meet local mental health needs. Mind offer low cost counselling, wellbeing centres (referral only in Richmond Royal Hospital, and drop-in at Mind n Mortlake), peer-led groups in the community, an Ecotherapy project at our allotment, and a programme of Carers Support.

Address:
Richmond Healthcare Hamlet
Kew Foot Road
Richmond
Surrey
TW9 2TE

Tel: 020 3513 3404
Website: www.rbmind.org
Email: info@rbmind.org
Opening times: Monday to Friday – 9am to 5pm

NHS Choices

For information on NHS services nationwide and for further guides and resources on physical and mental health please click on the link below.
www.nhs.uk

London Borough of Richmond Upon Thames

For information about local services within the borough of Richmond, please click on the link below.
www.richmond.gov.uk

Richmond clinical commissioning group

For more information about health services, please click on the link below.
www.richmondccg.nhs.uk